Terms &
Conditions
After completion of a transfer booked within the special offer period, you will receive a unique coupon code via email. This coupon entitles you to 10% off your next booking. Coupon codes can only be used once and cannot be used in conjunction with any other offer. Coupons are valid for one year from creation date. Cambridge Transfers reserves the right to remove the offer at any time.
Bookings made between 22:00 and 04:30 are subject to a unsociable hours surcharge. This will be included in the price quoted.
You will receive an email with the booking number and details. This is not confirmation of booking. Bookings are only confirmed once you receive a “Booking Confirmation” email. You will receive an email with all driver and vehicle details 1-2 days prior to pickup time.
Pre-payment is required for all bookings where the pickup address is located outside of Cambridge City. If you have selected “Cash” or “Credit card on pickup” you will receive a “Booking Payment Required” email. This process will need to be completed before the booking can be confirmed.
Bookings can be cancelled up to 24 hours in advance of pickup time. Bookings cancelled prior to 24 hours of pickup time are subject to a £10 administration fee, this will be deducted from the refund amount. Bookings cancelled 0-24 hours prior to pickup time will not be eligible for a refund.
Our goal is to address customer complaints promptly, fairly, and effectively. We value your feedback and strive to improve our services.
Customers can report complaints to the driver, via telephone or email. Cambridge Transfers Ltd will record all complaints and document actions taken in response.
Upon receiving a complaint, we will investigate promptly and aim to resolve issues within a reasonable timeframe.
We provide clear information about our complaints handling policy. The policy is accessible on our website.
We appreciate feedback and use it to enhance our services. Customers can provide additional comments or suggestions via email.
If we deem the complaint to be of a serious nature the relevant information will be passed to South Cambridgeshire District Council and to the Police.
Our goal is committed to providing exceptional customer service. This policy outlines our approach to handling customer inquiries, complaints, and feedback.
Customers can report complaints to the driver, via telephone or email.
We analyze investigation results and implement corrective measures. Our commitment is to meet customer requirements and prevent recurrence.
All staff members receive induction training on delivering high-quality service. Learning from investigations informs ongoing training and procedure revisions.
Our goal is to ensure passenger satisfaction and continuous improvement.
Our goal is committed to providing safe and accessible transportation for all passengers, including those with disabilities. This policy outlines our approach to disability awareness and best practices.
Our commitment to disability awareness ensures a positive experience for all passengers.
We maintain a fair and consistent approach to addressing driver partners conduct and performance issues. This policy outlines the steps we follow when disciplinary action is necessary.
Our aim is to maintain a respectful and productive work environment.
We recognize the importance of handling lost property efficiently and ensuring its safe return to passengers. Below are the guidelines we follow.
Depending on the area where the journey is completed, different procedures apply:
If you believe you’ve left an item in one of our vehicles, follow these steps:
Please bring photographic ID when collecting your property.
We can hold unclaimed items for a maximum of 6 weeks. Items of value will be stored in a locked cabinet.
Our goal is to reunite passengers with their lost belongings promptly and efficiently.
Unclaimed items after 6 weeks will be disposed of in a responsible manner.
Our goal is to provide ongoing training for all our partner drivers to stay up to date with knowledge, the law and safety procedures related to the transportation of people.
Cambridge Transfers Ltd offers continuous education and refresher courses for ongoing improvement.
