After completing a transfer booked with Cambridge Transfers, you will receive a unique coupon code by email. This coupon entitles you to 10% off your next booking. Coupon codes can only be used once and cannot be used in conjunction with any other offer. This offer is valid on selected vehicles only. Coupons are valid for one year from the date of issue. Cambridge Transfers reserves the right to withdraw the offer at any time.
Bookings with a pickup time between 22:00 and 04:30 are subject to an unsociable-hours surcharge. This will be included in the quoted price.
After placing your order, you will receive an email containing your booking number and booking information. Driver and vehicle details will normally be sent 24–48 hours before your pickup time.
Pre-payment is required for bookings where the pickup is at an airport or outside Cambridgeshire. If you select Cash/Card In Vehicle, your booking may be placed on HOLD and you will receive an email with a payment link. Payment must be completed before the booking can be confirmed.
Bookings cancelled more than 24 hours before the scheduled pickup time are eligible for a refund, less a £10 administration fee. Bookings cancelled within 24 hours of the scheduled pickup time are not eligible for a refund.
Our goal is to address customer complaints promptly, fairly and effectively. We value your feedback and use it to help improve our services.
Customers can report complaints directly to the driver or contact Cambridge Transfers by telephone or email. Cambridge Transfers Ltd will record all complaints and document any action taken in response.
Upon receiving a complaint, we will investigate promptly and aim to resolve issues within a reasonable timeframe.
We provide clear information about our complaints handling policy.
We appreciate feedback and use it to enhance our services. Customers can provide additional comments or suggestions via email.
If a complaint is considered serious, relevant information may be shared with South Cambridgeshire District Council or the police where appropriate.
Our goal is to provide a high standard of customer service. This policy outlines our approach to handling customer enquiries, complaints and feedback.
Customers can report complaints directly to the driver or contact Cambridge Transfers by telephone or email.
We analyse investigation results and implement appropriate corrective measures to address issues and help prevent them from happening again.
All staff members receive induction training on delivering high-quality service. Learning from investigations informs ongoing training and procedure revisions.
Our goal is to support passenger satisfaction and continuous improvement.
Our goal is to provide safe and accessible transport for all passengers, including those with disabilities. This policy outlines our approach to disability awareness and best practice.
Our commitment to disability awareness helps us provide a respectful, accessible and supportive service for all passengers.
We maintain a fair and consistent approach to addressing driver partners’ conduct and performance issues. This policy outlines the steps we may take when concerns need to be addressed.
Our aim is to maintain a respectful and productive work environment.
We recognise the importance of handling lost property efficiently and helping return items safely to their rightful owners. Below are the guidelines we follow.
Depending on the area where the journey is completed, different procedures apply:
If you believe you’ve left an item in one of our vehicles, follow these steps:
Please bring photographic ID when collecting your property.
We can hold unclaimed items for a maximum of six weeks. Items of value will be stored in a locked cabinet.
Our goal is to reunite passengers with their lost belongings promptly and efficiently.
Items that remain unclaimed after six weeks will be disposed of responsibly.
Our goal is to provide ongoing training for our partner drivers, helping them stay up to date with relevant laws, safety procedures and best practice in passenger transport.
Cambridge Transfers Ltd provides ongoing training and refresher courses to help drivers maintain and develop their skills.
